Privacy Policy

Last updated: 17th March 2026

Ceridwen Cook Occupational Therapist, trading as The Scar, Pelvic & Lymphoedema Clinic (SPL Clinic), provides specialist health and wellbeing services including occupational therapy, scar therapy, pelvic health support, and lymphoedema care.

Website: SPLClinic.co.uk
Email: Hello@splclinic.co.uk

We may collect and process the following personal data:

• Full name
• Email address
• Phone number
• Address (if required)
• Health and medical information relevant to your care (special category data)
• Appointment and booking details
• Payment information (processed via secure third parties)
• Website usage data (cookies, analytics)

We collect your data when you:

• Complete forms on our website
• Book or attend appointments
• Contact us via email, phone, or social media
• Complete health questionnaires and consent forms

We use your data to:

• Provide safe and effective assessment, treatment, and care
• Maintain accurate clinical records
• Manage bookings and communication
• Meet legal and professional obligations
• Improve services and systems

We rely on:

• Contract – to deliver services
• Legal obligation – for healthcare record keeping
• Legitimate interests – to run the clinic effectively
• Explicit consent – for health data and marketing
•  We obtain your consent through written consent forms prior to assessment and treatment. You may withdraw consent at any time where applicable. 

As a healthcare provider, we process sensitive health data:

• Only where necessary for your care
• With your explicit consent
• In line with professional and legal standards

All information is handled confidentially.

We use secure third-party systems to manage your data, including:

• Cliniko for bookings, records, and client management

These providers are GDPR-compliant and process data securely on our behalf.

We may use secure AI-assisted tools to support clinical note writing.

• These tools are used to improve efficiency and accuracy
• No decision-making about your care is made solely by AI
• Any AI-generated content is reviewed by a qualified professional
• We ensure that any provider used meets data protection and confidentiality standards

Where required, we will seek your consent for this use.

We may share your data with:

• Secure software providers (e.g. booking, records, communication systems)
• Payment processors
• Other healthcare professionals (with your consent or where clinically necessary)
• Insurers or legal bodies where required

We never sell your data.

We protect your data using:

• Secure, password-protected systems
• Encrypted platforms where possible
• Restricted access to clinical records

We retain records in line with UK healthcare guidance:

• Adults: 8 years after last treatment
• Children: until age 25 (or 26 if treated at 17)

Data is securely deleted after this period.

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion (where appropriate)
• Restrict or object to processing
• Withdraw consent

Contact: Hello@splclinic.co.uk

We use cookies to enhance your experience and analyse website traffic. You can manage cookies through your browser.

We are not responsible for privacy practices of external websites.

We may update this policy periodically. The latest version will always be on our website.

Ceridwen Cook Occupational Therapist
The Scar, Pelvic & Lymphoedema Clinic (SPL Clinic)
Email: Hello@splclinic.co.uk
Website: SPLClinic.co.uk