Privacy Policy

Welcome to The Scar and Pelvic Health OT (“we”, “us”, “our”). We are committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, book an appointment, purchase a service, or interact with us in any way.

By using our website or services, you agree to the terms of this Privacy Policy.

Business Name: The Scar and Pelvic Health OT
Website: www.scarandpelvichealthOT.co.uk
Email: Hello@scarandpelvichealthOT.co.uk
Data Controller: Ceridwen Cook

We provide occupational therapy, scar therapy, pelvic health support, massage, wellbeing services, courses, and related health and wellbeing information.

We may collect the following personal data:

• Name
   
• Email address
   
• Phone number
   
• Address (if required for appointments or invoicing)
   
• Payment details (processed by secure third-party providers; we do not store card details)
   
• Health information relevant to providing safe therapy, pelvic health support, or massage
   
• Booking details
   
• Information submitted through contact forms, questionnaires, or emails
   
• Consent forms or medical history forms
   
• Feedback or testimonials (with your permission)
   

• IP address
   
• Browser type
   
• Pages visited
   
• Cookies and similar technologies (see Section 8)
   

We use your information to:

• Process bookings and enquiries
   
• Provide safe and appropriate therapy, pelvic health support, scar therapy, and related services
   
• Deliver online sessions, programmes, or resources
   
• Send appointment confirmations, reminders, and service-related messages
   
• Share digital products or course access
   
• Respond to questions or requests
   
• Improve our website and services
   
• Send marketing emails only with your consent
   
• Meet legal, clinical, and professional record-keeping requirements
   

We only collect health information when necessary to provide safe, appropriate care.

We rely on the following legal bases:

• Consent – for marketing emails or optional health information
   
• Contract – to book appointments, deliver services, or provide digital products
   
• Legitimate Interests – administrative purposes, service improvement, website analytics
   
• Legal Obligation – clinical records, tax requirements, and professional standards
   

We do not sell your personal information.

We may share your data with trusted service providers, such as:

• Booking and scheduling platforms
   
• Payment processors (e.g., Stripe, PayPal)
   
• Email and newsletter systems
   
• Website hosting provider (GoDaddy)
   
• Cloud storage solutions
   
• Online course platforms
   
• Practice management or clinical notes software (if applicable)
   

These third parties comply with GDPR and only access data required for their services.

We take data protection seriously and use:

• Secure, password-protected systems
   
• Encrypted digital storage where appropriate
   
• Limited access to sensitive information
   
• Secure payment processing through third-party providers
   

We retain data only as long as necessary:

• Clinical/therapy records: up to 7 years, as required by UK law and professional practice
   
• Mailing list data: until you unsubscribe
   
• Enquiry/booking information: up to 12 months unless required longer for legal purposes
   

You have the right to:

• Access your personal data
   
• Request correction of inaccurate information
   
• Request deletion of data (when legally permissible)
   
• Withdraw consent at any time
   
• Object to certain types of processing
   
• Request data portability
   
• Lodge a complaint with the ICO (www.ico.org.uk)
   

To exercise these rights, email: Hello@scarandpelvichealthOT.co.uk

Our website may use cookies to:

• Improve user experience
   
• Analyse website traffic
   
• Support essential website functions
   
• Provide booking or form functionality
   

You can manage, accept, or disable cookies through your browser settings.

We do not knowingly collect personal information from children under 16 without parental consent.
Any child-related services (e.g., parent-and-baby or family sessions) require guardian consent for data collection.

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing their privacy policies before providing personal data.

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last Updated” date.

For questions about this Privacy Policy or your data, contact:

The Scar and Pelvic Health OT
Email: Hello@scarandpelvichealthOT.co.uk
Website: www.scarandpelvichealthOT.co.uk